Support

All support happens in tickets inside your dashboard. There is no email, so the dashboard is where every update arrives.

Response time

Within 12 hours

How it works

  1. Open a ticket from your dashboard and pick a department.
  2. We reply in the ticket. Unread replies are marked in your dashboard.
  3. Reply to continue the conversation; close the ticket when you're done.

Departments

  • Sales
    Questions before you buy, custom configurations.
  • Technical
    Server access, networking, reinstalls and requests.
  • Billing
    Invoices, payments, renewals and refunds.